Privacy Policy

This Policy explains what personal data the balitourus.com website (the "Platform") processes, for which purposes, who it is shared with, and what rights you have. By submitting a request or otherwise sharing your data with us, you agree to this Policy.

1. Who processes the data

The Platform operates as an independent online service balitourus.com. For any questions about data processing, contact us at info@balitourus.com.

The Platform acts as an intermediary: it lists offers and helps you place a request, while the excursions and services themselves are provided by independent local guides and companies (the "Providers").

2. What data we collect

Data you provide yourself: your name, phone number, email address or messenger contact, the chosen excursion and preferred dates, number of participants, and the content of your correspondence with us.
Technical data collected automatically: anonymized information about your visit. See our Cookie Policy for details.

We do not ask for passport or payment details on the website itself; where needed, such information is shared directly with the Provider or a payment service.

3. Why we use the data

to process your request and contact you to clarify details;
to pass the information required to deliver the service to the Provider;
to keep you informed about the status of your booking;
to improve our service and respond to your enquiries.

We do not send marketing newsletters.

4. Basis for processing

We process data on the basis of your consent, given when you submit a request, and in order to fulfil the arrangement to organize the service you requested. You can withdraw consent at any time (see section 6).

5. Who the data is shared with

Providers (local guides and companies) — only to the extent needed to deliver the service you ordered.
Service vendors — the messengers and payment services through which communication and payment take place, under their own policies.
Analytics services — in anonymized form (see the Cookie Policy).

We do not sell your data to third parties.

6. Your rights

You can request access to your data, its correction or deletion, and withdraw your consent to processing — just write to info@balitourus.com. We will act on your request within a reasonable time, unless prevented by obligations relating to a service already being delivered.

7. Storage and protection

We keep data no longer than necessary for the purposes described above and take reasonable measures to protect it from unauthorized access.

8. Changes

We may update this Policy from time to time — the current version is always available on this page. The terms of using the Platform are set out in our Terms of Use.